lgo99 Casino & Sportsbook Data Care

This page describes what we collect when you use lgo99 and how we keep that data protected. We operate an online gaming and sportsbook platform available where local law permits. When you create an account, deposit funds, or place predictions on Liga 1, Champions League, or our live-dealer tables, we collect information necessary to verify your identity, process your payments, and deliver our service.

We take your privacy seriously. We do not sell your personal data to third parties. We use your information only for account management, fraud prevention, legal compliance, and service improvement. This policy explains our practices in detail.

Our servers may sit outside your jurisdiction. Your data is encrypted during transmission and at rest. You have rights over your data, including the right to request access, correction, or deletion. Contact us if you have questions about how we handle your information.

What data we collect on lgo99

We collect information in several categories. First, we collect account information: your email address, password, full name, date of birth, phone number, and residential address. This information is required to create your lgo99 account and verify your identity.

Second, we collect identity documents. Before you can withdraw funds, we require a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or government letter). We use these documents to confirm your identity and comply with anti-money-laundering regulations.

Fourth, we collect activity data. We record every prediction you place, every game you play, every deposit and withdrawal, and every login to your account. We also collect technical information: your IP address, device type, browser, and operating system. This helps us detect fraud and improve our service.

Account data

Email, name, date of birth, phone, address — required for account creation

Identity documents

Government ID and proof of address — required before withdrawal

Payment data

Transaction details, amounts, timestamps — recorded for every deposit and withdrawal

Activity data

Predictions, games played, logins, IP address, device type — used for fraud detection

How we use your data

We use your data for account management. We need your email and password to let you log in. We need your name and address to verify your identity. We need your phone number to contact you if there's an issue with your account.

We use your data for fraud prevention. We monitor your account for suspicious activity — unusual logins, unexpected withdrawals, or patterns that suggest account compromise. If we detect fraud, we may freeze your account and contact you to verify your identity.

We use your data for legal compliance. Indonesian law and international anti-money-laundering regulations require us to verify customer identity and report suspicious transactions. We comply with these requirements by collecting and storing identity documents and transaction records.

We use your data to improve our service. We analyze activity patterns to understand which games are popular, which payment methods users prefer, and where our platform needs improvement. This analysis is anonymized — we do not identify individual users in our reports.

Third-party processors and data sharing

We work with third-party processors to deliver our service. Payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) receive your payment information to process deposits and withdrawals. We do not control how these processors handle your data — they have their own privacy policies.

We may share your data with law enforcement if required by law. If a court orders us to disclose your information, or if we detect illegal activity, we may provide your data to authorities. We do not share your data with third parties for marketing purposes.

Our servers may be hosted by cloud providers outside Indonesia. Your data may be stored in data centres in other countries. These providers are contractually bound to protect your data and use it only for hosting and backup purposes.

Cookies and tracking

We use cookies to remember your login and preferences. When you log in to lgo99, we set a session cookie so you don't have to log in again on every page. This cookie expires when you close your browser or log out.

We use analytics cookies to understand how users interact with our platform. These cookies help us identify which pages are popular, where users encounter problems, and how we can improve. Analytics data is anonymized — we do not identify individual users.

You can disable cookies in your browser settings. If you disable cookies, you may not be able to log in or use lgo99 properly. We recommend keeping cookies enabled for the best experience.

Your rights and data requests

You have the right to access your data. You can request a copy of all information we hold about you. We will provide this data within a reasonable timeframe, typically within 14 days.

You have the right to correct your data. If your name, address, or other information is incorrect, you can update it in your account settings or contact our support team.

To exercise these rights, contact our support team. We are available in English and Indonesian. Provide your account email and a clear description of your request. We will respond within 14 days.

Data retention and security

We retain your data for as long as your account is active. If you close your account, we retain some data for legal compliance and fraud prevention — typically for seven years. After that period, we delete your data unless we are required by law to keep it longer.

We protect your data with encryption. All communication between your device and our servers uses SSL encryption. Your password is hashed and stored securely — we cannot read it even if our systems are compromised. Your identity documents are encrypted and stored in secure facilities.

We monitor our systems for unauthorized access. If we detect a data breach, we will notify affected users and take steps to prevent further unauthorized access. We maintain incident response procedures to address security issues quickly.

Our commitment to your privacy on lgo99

We at lgo99 are committed to protecting your privacy. We collect only the data necessary to deliver our service, verify your identity, and comply with law. We do not sell your data. We do not use your data for purposes you have not agreed to.

Our privacy practices comply with applicable data protection laws. We operate transparently about how we collect, use, and protect your information. If you have questions about our privacy policy or how we handle your data, contact our support team. We are available in English and Indonesian.

This policy may change as our service evolves. We will notify you of significant changes by email or by posting an updated policy on our website. Your continued use of lgo99 after changes are posted means you accept the updated policy.